Refund policy

Guarantee

30-day guarantee: tell us what didn't work and we'll refund 100%. Within 30 days of purchase, request the refund by telling us what didn't work, writing to hello@visualguidelab.com. The guarantee is in addition to, not instead of, your legal rights.

EU right of withdrawal

You have 14 days from purchase to withdraw from the contract without giving any reason (art. 9 Directive 2011/83/EU). Use the Withdraw from contract here function: enter your name, email and order number and confirm with “Confirm withdrawal”. An acknowledgement of receipt with the content of your statement and its date and time is emailed immediately. You can also withdraw with any unequivocal statement sent to hello@visualguidelab.com.

Digital content exception (art. 16 (m) Directive 2011/83/EU): at checkout we ask you to tick “I expressly consent to the supply of the digital content beginning before the end of the withdrawal period and I acknowledge that I thereby lose my right of withdrawal.”. That consent is stored with date and time and confirmed in the delivery email. Once the supply (the download) has started, the right of withdrawal is lost; as long as nothing has been downloaded, it remains for 14 days.

If the withdrawal applies, the refund is made within 14 days of receiving it, to the same payment method and at no cost (art. 13 Directive 2011/83/EU).

How refunds are made

Refunds are approved by the store and made to the payment method used for the purchase, through the payment provider. How long it takes to show depends on your bank or card.

Contact

Questions: hello@visualguidelab.com.

Last updated: 2026-10-21